- Provide end user support.
- Handle VIP users ticket as priority, ensure issues are escalate to the correct team for quick resolution.
- Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
- Responsible for correcting all problems associated to supported list of End User Equipment and Software.
- Installation of software/application.
- Provide accurate and timely documentation in IT Service Management Tool.
- Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
- Synchronizing application settings to environment requirement.
- Relocation of computer devices and peripherals.
- Setting up of the end users’ profiles for applications.
- Proactive update and follow up to end users.
- Guide end user on required applicable tasks.
- Responsible in collecting or distributing of devices in onboarding and offboarding process.
- create and update technical documentation and manual.
- Own incidents involving DaaS devices & maintain end to end tracking.
x
