We are currently looking for an E-Commerce Assistant who has experience running picking, packing and processing of online orders. He or she will oversee and ensure the smooth flow of the daily ecommerce operations.
Responsibilities:
- In-charge of online order fulfilment; involves physical picking, quality control and packing of orders
- Coordinate order processing, delivery and returns of customers’ orders across e-Commerce platforms & marketplaces
- Responsible for scheduling of delivery/pick-ups with 3rd party delivery vendors
- Coordinate with customer service on fulfilling products returns and exchanges
- Attend to customer enquiries and administrative matters
- Process daily closing of sales in the system
- To coordinate with retail stores to fulfil orders
- To coordinate with logistic to ensure deliveries are on time
- May require to travel to stores to collect products for urgent fulfilment
- Planning and executing SOPs
- Address operational issues and concerns
- Handle other ad-hoc projects whenever necessary
Requirements:
- Singaporean or PR
- Minimum 1 years of relevant experience in the handling of e-commerce platform (Shopee, Lazada, Shopify)
- Comfortable in working in warehouse environment
- Able to work independently and adhere to deadlines
- Good interpersonal and communication skills
- Growth oriented and humble to learn working attitude
- Attention to details and accuracy
- Highly adaptable in fast paced environments, must be able to think and act quickly with changing demands
- Proficiency in Microsoft Office (Excel, PowerPoint and Word)
