This is a 12 months contract assigned to our clients
Work Location: Suntec
Salary Range : $2,500-$3,000
Shift Work Schedule
1. Comfortable with rotational shift and night shift
2. 44 hours per week (5.5 days of work)
3. Mon-Sun (including public holiday)
Job Description
1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email
and webchat
2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and
concerns
3. Guide callers in navigating the client website and using the available services
4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions
5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions
with customers
6. Maintains and improves service level quality by adhering to standards and guidelines
7. Handle ad hoc duties as required
Skills Required
1. Minimum 12 months of call center environment
2. Education background: Minimum O Level and above
3. Multitask – Logging tickets, checking KBs while on the call
4. First call resolution expertise to close the call at CSO level.
5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre /
Service Desk agents are preferred.
5. Fast paced environment (can handle 50 calls per day)
