Responsibilities
Customer Support:
- Coordinate the logistics of shipping repair items to and from the service center, including arranging transportation and managing shipping documentation.
- Serve as the primary point of contact for regional customers seeking repair services.
- Respond promptly to customer inquiries, providing accurate information about the repair process, timelines, and pricing.
- Maintain clear and proactive communication with customers throughout the repair process, keeping them informed about progress and any unexpected delays.
- Receive and review repair item requests from regional customers, ensuring all necessary information is provided.
- Monitor the receipt of repair items at the service center and ensure they are logged into the system for tracking.
- Address any issues or concerns that may arise during the repair process, proactively seeking solutions to minimise disruptions.
Documentation and Record Keeping:
- Maintain accurate records of all repair requests, shipments, and communications with customers.
- Maintain an organised and up-to-date filing system for all claims and refund documents.
- Generate regular reports on repair status, turnaround times, and customer satisfaction, providing insights for process improvement.
- Ensure compliance with data protection and privacy regulations.
- Assist in the development and maintenance of standard operating procedures (SOPs) related to claims and refunds.
Report Preparation:
- Generate and compile various reports related to regional service activities.
- Prepare periodic performance reports for regional service teams and management.
- Ensure reports are accurate, well-organised, and delivered on schedule.
Claims Processing:
- Receive, review, and process customer claims.
- Verify claim eligibility, documentation, and compliance with corporation policies.
- Communicate with regional service teams and customers to gather necessary information as required.
- Liaise with relevant departments to resolve claim-related issues promptly.
- Maintain accurate records of all claims and their status.
Refund Processing:
- Handle refund requests from regional service teams.
- Ensure refunds are processed accurately and in compliance with corporation policies.
- Collaborate with Finance and Accounting teams to facilitate refund payments.
- Maintain a systematic record of all refund transactions.
Process Improvement:
- Identify process bottlenecks and suggest improvements to streamline claims and refund processing.
- Participate in cross-functional teams to implement process enhancements.
- Continuously monitor and evaluate the effectiveness of existing procedures.
- Assist in any other duties that are assigned by the Manager.
Requirement
- ITE certification or equivalent
- Familiar with Microsoft office, especially Excel Spreadsheet.
- Excellent problem solving, analytical, communication and organisation skills.
- Possess positive attitude with drive, initiative, and keen sense of urgency in resolving high-priority issues.
- Well-organised, independent, and meticulous in administrative work.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” or submit your resume to [email protected]
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Chong Kar Mun
EA Personnel Reg No: R2089894
