Customer Service Representative – 1 Year Contract
Seeking an experienced individual for a healthcare/medical device MNC to join the team as a Customer Service Representative. The ideal candidate will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients. This position involves effective communication, problem-solving, and a commitment to delivering exceptional service.
Job description:
Customer support:
- Handle incoming customer inquiries through various channels (phone, email, chat) in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Address and resolve customer concerns, collaborate with relevant departments to ensure comprehensive issue resolution.
Supply/Order Processing and Tracking:
- Support end-to-end supply chain business processes
- Facilitate and support inventory forecast, including strategic sourcing/procurement and management of inventory levels.
- Process customer orders, ensuring accuracy and efficiency.
- Track and monitor order statuses, providing updates to customers as needed.
- Coordinate with warehouse and logistic teams for order fulfilment
Distribution management
- Assist in renewal of Distribution Agreement (DA) and Letter of Authorisation
- Manage distributors’ inventory, ensuring that all data are updated and available
- Arrange and manage channel partners’ inventory audit.
Job requirements:
- Diploma/Degree in Supply Chain or Logistics Management
- Proficient in written and spoken communications skills in English. Proficiency in Chinese language will be an added advantage to effectively communicate with the management and North Asian stakeholders
- Expertise in SAP / ERP, Microsoft Office. Proficiency in excel will be an added advantage
- 1 Year Contract Position
Office Location: Central Singapore
Interested candidates kindly forward your CV to [email protected] (Lau Sing Wei, Reg No: R23112287). Feel free to forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.
PeopleSearch Pte Ltd
EA License No: 16S8057
