Responsibilities
- Identify and resolve all technical issues and resolve them within SLA timeframe by work closely with contractors, Requesting Licensees and internal departments.
- Manage and monitor contractor performance
- Identify potential issues prior to provisioning.
- Handle all CS escalations expeditiously and resolve them within SLA to ensure good customer experience.
- Find long term solutions and implement preventive action to all complaints and disputes to prevent future occurrences
- Prioritize and manage all VIP escalations with a high level of professionalism
- Prepare daily / weekly monitoring and analytical reports.
- Scrutinize contractor performance through respective feedback channels/analytical reports and assess areas of improvement/provide suggestions on SOP enhancements
- To pick up knowledge and skillsets from other sections within SP to prepare for the possibility of job rotation
- Perform other duties as assigned by supervisors.
- To go on-site to handle complaint cases and audit check on contractors, when required.
Requirements
- Diploma/ Nitec in any discipline (Engineering preferred) with 1 year relevant working experience is preferred
- Class 3 driving license and own transportation would be an advantage for onsite duties
- Possess good working knowledge of MS Office Outlook, Excel, Word and Powerpoint
- Must be team player and possess basic customer service skillsets for effective communication with end-users
- Job Reference: L47V7X7V
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9754
EA Registration Number: R22110899
EA License number: 02C4944
EA Personnel: Celeste Wong Xin Yann
