At BIGFUNDR, our work enriches the lives of both investors and property developers by assisting them in meeting their financial objectives and needs. With support from an SGX-listed entity, we nurture substantial ambitions to disrupt and reshape the savings industry through the introduction of class-leading financial instruments that offer meaningful alternatives to traditional bank deposits. As a Client Service Executive, you hold a pivotal role in our multi-channel distribution strategy, responsible for delivering high-value client services and support to our diverse pool of retail, accredited, and institutional investors.
About the job
As an ambassador for the company, the BIGFUNDR Client Service Executive should ideally thrive in making meaningful and systematic engagements with clients and be proactive in outreach. You will contribute to the team's success by extending BIGFUNDR's product and service offerings to clients through our class-leading BIGFUNDR platform and planned service calls, emails, and live chats. To excel in this role, you are expected to be a self-starter, a keen learner, and adaptable to changes. Applicants must demonstrate strong communication skills (verbal, written), possess a genuine passion for providing exceptional client service, and have the ability to develop and maintain client and business relationships.
Who are we looking for
Dynamic and passionate individuals who dare to dream, seize each day, believe in our purpose, love what we do, and are ready to BE THE CHANGE!
Key responsibilities
● Attend to investors’ queries and feedback via calls, live chats, emails and social media promptly and confidently
● Provide top-notch sales and service support to BIGFUNDR’s retail, accredited and institutional clients
● Deliver unparalleled and consistent investor experience to “wow” investors
● Client account management
● Inform investors of BIGFUNDR’S deals and promotions
● Forge and maintain long-lasting investor relationships
● Acquire new clients through proactive, outbound calls and active participation in corporate events and seminars
● Work with Operations and Compliance teams to onboard new investors
● Prepare product or service reports
Qualifications and Experience
● Degree / diploma in any discipline
● Customer-centric, service oriented
● Enjoys interacting with clients
● Good communication and interpersonal skills
● Team player with a positive, pleasant & outgoing personality
● Experience in Investor Relations / Client Service will be an added advantage
● Relevant CMFAS qualification: M1B (candidate will be given time to complete)
