- Position : Customer Service Officer or Executive
- Location : Orchard - Near Somerset MRT
- Working hours : Monday -Friday, 9.00am-6.00pm
- Salary (commensurate with experience): Up to $4700 + 1 month completion bonus + 14 days annual leave + Medical reimbursement
- Duration : 1 year contract - convertible or renewable
- Industry : Power Generation
Main Responsibilities:
- Manning of hotlines & Customer Care mailbox
- Handling incoming enquiries via hotlines, email and other channels
- Account servicing for customers belonging to Residential, Small Commercial Sales & Landlord/ Tenant segments
- Act as a brand ambassador, offering electricity plans and assist customers in services required
- Understand their role in engaging with key stakeholders
- Achieve monthly performance goals
- Handle administrative tasks
- Keep up to date with market and industry trends
- Ability to identify opportunities and challenges
- Support new developments and initiatives
- Developing of customer service quality benchmark
- Answer enquiries from all mediums, including but not limited to walk-ins, phone calls, emails and social media leads
Requirements:
- Diploma / Degree
- Strong interpersonal skills and comfort with engaging new people on a daily basis.
- Experience in B2C sales and cold calling/customer relationship skills.
- Experience in MS Office, CRM and other customer service management software or solutions are a plus
- Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
Email to [email protected]
Do visit www.facebook.com/search.personnel for more job listings.
***We DO NOT charge our candidates any referral fee nor bind them with
any contract.***
Joie Chang
Associate Consulting Director (APAC)
Reg no.: R2090601 | EA No: 13C6684
