The Opportunity
- Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
- They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.
Job Responsibilities
Application monitoring responsibilities
- Define and implement in coordination with the build team the needed application monitoring
- Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
- Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
- Maintain programmable code outlined in technical instructions and specifications for software applications.
Incidents and Requests management (business users and others IT teams)
- Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
- Analyze and manage incidents/problems/requests coming
Problem management and continuous improvement
- Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
- Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
- Provide non-functional requirement to the build team to implement monitoring as code whenever available.
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
Job Qualification
Mandatory
- Candidates should have 8+ years experience in support activity.
- Candidates should have ITIL knowledge.
- Experience in Software development or Devops team.
- Should be able to do
- SLA & KPI management, client communication & interaction
- Predictive analysis, consulting, escalation management
- Risk analysis and project execution
- Appetite for continuous improvement, out of the box solution and automation mindset
- Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
- Knowledge of monitoring solution (E.g ITRS Geneos)
- At least 3-year experience with Jenkins, GIT (GitLab)
- At least 1-year experience in Ansible
- Shell scripting, Perl Scripting (not mandatory)
- Unix Batch creation
Good to have
- Experience with Docker/Kurbernetes
- Experience with Liquibase or equivalent
- General banking and finance understanding and knowledge
- Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
- Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex…)
Other Professional Skills and Mind-set
- Excellent written and verbal communication skills for both team mates and management
- Strong analytical and problem solving skills
- Proficient software development life cycle
- Appetite to follow technology trend and participate to communities
- Passion for sharing expertise and grow team members’s skills
- Interest in mentoring and guiding junior team members on the path of high quality deliverables.
- Ability to work well under pressure
- Autonomous, self-motivated and excellent team player
- Strong perseverance and diligence towards attaining goals and effective time management
Education Requirements
At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
Next Step
Click “apply” or send resume to: Tamanna Bilandi [email protected]
EA Licence No.91C2918| Personnel Registration No. R2096241
