Our client is a content management system and event management firm. The client is seeking an account manager to handle existing client relationships - cross-sell and upsell solutions/services and handle all other adhoc administrative matters.
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Assist with challenging client requests or issue escalations as needed
- Other ad-hoc and administrative tasks as required
Requirements and skills
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration or diploma
- Prior experience in F&B, event management, and crypto-related work is an advantage.
Candidates with no experience or recent graduates are welcome to apply. A demonstrable with account management or sales will be given priority.
