Responsibilities
- Manage, configure and upgrade a wide variety of security technologies
- Respond managed security technology’s fault alerts and/or customer escalation
- Use strong fundamental knowledge (e.g. TCP/IP) and product-specific knowledge to perform troubleshooting on common technical issues on the managed security technologies
- Perform escalation to internal product domain experts and/or external product vendors
- Work with internal experts/external vendors to resolve technical issues
- Respond to inbound Change Requests (CRs), Service Requests (SRs), Queries on managed security technologies, in a timely manner (within stipulated SLA).
- Perform regular configuration backups on managed security technologies
- Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.
- To provide day two security support service
- Create and update technical documentations on managed security technologies
- Generate monthly reports according to service scope requirements
Requirements
- Degree/Diploma in computer science, computer engineering, or relevant field.
- Hand-on experience in Firewall Administration and Operation
- Experience in security technologies (e.g. FW, UTM, IDS/IPS, SWG/SEG, VPN, EPP, DLP, ATP, 2FA, PAM, etc.)
- Knowledge and exposure in following technologies is advantage: RSA Solutions, Splunk, Cisco NG Firewall/NG IPS, CyberArk PAM
Kindly indicate 106 – Security Engineer
Interested applicants may send in their detailed resumes in MS Word to Meme @ [email protected]
IT Consultancy & Services Pte Ltd
EA No: 92C5311 | EA Reg No. R23116792 | www.itcspl.com
