The Opportunity
- Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
- They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.
Job Responsibilities
Application monitoring responsibilities
- Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
- Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
- Maintain programmable code outlined in technical instructions and specifications for software applications.
Incidents and Requests management (business users and others IT teams)
- Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
- Analyze and manage incidents/problems/requests.
Problem management and continuous improvement
- Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
- Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
- Provide non-functional requirement to the build team to implement monitoring as code whenever available.
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.
Job Qualification
- Candidates should have 5+ years experience in application support activity.
- ITIL certification.
- Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems
- Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
- Should be able to do
- SLA & KPI management, client communication & interaction
- Predictive analysis, consulting, escalation management
- Risk analysis and project execution
- Appetite for continuous improvement and automation.
- Strong knowledge in XML,unix script, SQL, PL/SQL, MQ, CFT and Control-M.
- Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
- Excellent communication and interpersonal skills.
- Strong analytical and troubleshooting skills.
- Ability to work well under pressure.
- Autonomous, self motivated and excellent team player.
- Strong perseverance and diligence towards attaining goals and effective time management.
Optional
- General banking and finance understanding and knowledge
- Experience in reconciliation system like Intellimatch
Education Requirements
At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
Shift Timings:
- Asia shift works from 9am to 6:30pm SGT. Candidate may be requested to do support on EMEA shift i.e. 3pm to midnight, SGT
Next Step
Click “apply” or send resume to: Tamanna Bilandi [email protected]
EA Licence No.91C2918| Personnel Registration No. R2096241
