With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Senior / Event Services Manager is in charge of various group and catering (social / corporate / wedding) businesses.
What will I be doing?
As the Senior / Event Services Manager, you will be responsible for performing the following tasks to the highest standards:
- Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
- Ensure that all bookings are focused to yield maximum revenue per available function room.
- Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with Conrad Singapore Orchard
- Develop creative and attractive menu presentations for potential clients.
- Maintain an active trace / follow-up system on all personal sales calls and inquiries.
- Finalize all bookings, maximizing all revenue potential by upselling in all revenue producing areas while satisfying client needs.
- The ability to act as the liaison between the client and the hotel for all of the client’s needs (i.e. Hotel rooms, catering & events, audio visual, food tasting, transportation, off-site event recommendations).
- Have an excellent knowledge of hotel facilities, capacities and dimensions of the hotel’s function spaces.
- Review all function spaces with the Banquet Manager in regards to any requirements for a function.
- Maintain the policies set forth in the group sales / catering sales contract (i.e. deposits, cut off dates, attrition, rooming list, billing instructions).
- Conduct tours of the property with potential and existing clients.
- Provide input for weekly and monthly forecast.
- Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities, arrival/departure time, deliveries).
- Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction.
- Achieve a yearly personal sales booking goal
- Listen and comprehend client’s need and goals.
- Actively participate in training opportunities
- Maintain a thorough concept of food cost and menu planning
- Respond to all telephone and walk-in inquiries regarding function spaces.
- Comfortably entertain appropriate clients.
Sales Administration
- Answer telephone inquiries and respond according to the Conrad’s standards
- Maintain an effective plan of correspondence.
- Prepare a monthly booking report and/or any other reports required by the Director of Catering
- To coordinate special events, promotions and publicity activities as assigned.
- Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content.
- Follow up on deposits made and ensure all payments are cleared after event.
- To update menu and price information when changes happen.
- Maintain all catering files in accordance with established procedures and standards.
- Maintain a friendly, caring and helpful attitude with clients, as well as other Hotel team members.
- Assist clients in the absence of a catering representative.
- Keep informed as to the daily hotel activities.
- Take ownership of the Delphi.fdc system.
- Find ways to make event services effort more effective and efficient through utilization of the Delphi.fdc system.
Generic Skills
- The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.
- Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.
- To be a sound analyzer and problem solver.
- To be a “do-er”, implementer, and action taker.
- Develop and use good business acumen and be a good “business operator”.
- Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented.
- The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively.
- Be a team player and have interpersonal sensitivity.
- Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts
- Respond properly in any Hotel emergency or safety situation.
- Perform other tasks or projects as assigned by Hotel management and staff.
- Provide feedback in a timely, professional and constructive manner.
- Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
- Ready to support community initiatives by the Hotel as our contribution to society.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Senior / Event Services Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Excellent reading, writing and oral proficiency in the English Language
- Flexible with working hours, able to work weekends and public holidays when necessary
- Ability to communicate in a second language is beneficial
- Minimum 2 – 3 years previous catering sales / conference services experience
- Able to work under pressure
- Strong selling and client communication skills
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
