We’re looking for a Card Fraud Analyst to join our team in the Singapore office. This role is a unique opportunity to have an impact on Wise’s mission, grow as an analyst, help save millions more people money and work in a disruptive, fast-growing and fun environment.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.
Card payments represent a large part of the funds moved to Wise daily, and card fraud disputes are an inevitable part of that. Our Card Fraud team thus supports Wise’s mission in a very impactful area.
We have an awesome operational team handling these Card Fraud disputes in four countries across the globe; a unified team that works very closely with our dedicated engineering and product teams.
As a Card Fraud Analyst, you get to support your team’s operational success and bring your expertise to upscale the domain; driving detection and prevention focused initiatives with long-lasting impacts will be part of your daily work.
Here’s how you’ll be contributing to Card Disputes team:
1. Card Fraud Rules Management
- Rule creation and optimisation
Periodical Card Fraud loss reviews identifying emerging intra and cross-portfolio risks
Working closely with the Product team on rule engine improvements.
2. KPI & performance measurement management
- Managing and ensuring KPI and performance metrics accessibility to Teams
Ensuring any required data is available to the Card Fraud Ops team - either by providing the data in an accessible manner or by driving engineering changes where necessary.
Strong collaboration with Leadership on KPI (maintenance & building)
Identifying the problematic areas based on KPI performance
Identifying product issues and improvement areas (cross team)
3. Incident Management
- Providing data and relevant insights to all stakeholders for the purposes of incident management
- Escalating risks sitting outside of the Card Fraud domain (or appetite) to external stakeholders
About you:
- Your verbal and written English skills are excellent. If you speak other languages then that’s a bonus!
- You have strong attention to detail, punctuality, and are comfortable taking initiatives.
- You are good with routine but can also adapt and keep up with fast changes.
- You are able to work independently but also know how important good team-work is.
- You can make decisions in critical situations and have the ability to multitask.
- You have a genuine enthusiasm for the FinCrime industry.
- You have experience with SQL, or a similar coding language, and have experience with Fincrime prevention strategy creation and management.
Questions you should regularly ask yourself:
- What could I do to magnify the impact of the current detection strategies? How do I stop more fraud with a similar prevention strategy?
- What is lacking right now with our Tools that would increase the effectiveness of our prevention strategies without causing a similar increase in customer impact?
- Where we are today versus where we want/need to be in 6 months/12 months etc? (What Product/Scheme/Compliance changes will impact the Card Fraud Domain and potential impact on prevention strategies and how we stop Card Fraud?)
If you're interested in the position, please apply by submitting your CV and cover letter.
In your cover letter, please answer the following questions:
- Do you think that customer experience should be considered as a part of the detection rule approval criteria? And why?
- How do you think card fraud detection and prevention impacts the overall company’s mission?
