Highlights:
- Attractive salary package with allowances
- Career progression opportunities
Responsibilities
- Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
- Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
- Handle cases end-to-end ensuring all callbacks to address customers’ matter are completed within the timeline promised to or requested by customer.
- Supporting Contact Centre Servicing team through handling Inbound Voice chat.
Job Requirements:
- Degree/ Diploma in any discipline.
- Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team.
- Ability to work on staggered/rotational shifts including weekends and Public Holidays.
Interested applicants, please Apply or send your CV to [email protected]
We regret to inform you that only shortlisted applicants will be contacted.
EA Reg No.: R24119636
EA License No.: 21C0434
