Roles and Responsibilities
· Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget
· Assist in business Change Management activities
· Analyse, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs
· Assist in Hands-on coding and scripting
· Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects
· Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation
· Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual
· Plan and perform user acceptance testing
· Assess service requests for enhancements and maintenance of systems
· Ensure Service Level Agreements for projects and incidents are met
· Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations
Relevant Experience
· Relevant working experience as a developer/ technical Business analyst or equivalent in at least 2 Agile/ full project development life cycle
· Cloud solutioning and hand-on experience with AWS managed services
· Ability to work both independently and as part of a team with professionals at all levels
· Strong problem-solving skills and able to prioritise and manage multiple tasks
· Good design, coding, testing and debugging skills
· Relevant experience in requirement elicitation techniques such as design thinking, persona analysis and customer journey mapping etc
· Solid knowledge of relevant technology concepts (e.g. client-server, relational dsatabases, cloud-based architectures, docker and containers)
· Relevant experience in and knowledge of microservice architecture will be advantageous
· Proficiency and experience in programming (Python, VB.NET, C#, JavaScript, HTML, CSS) is advantageous
· DevOps experience is preferred to be able to handle and review works done by partners.
· Familiarity with governance, adoption of digital services in enterprise IT environments.
· Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred
· Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
