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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Support Analyst
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Support Analyst

Adecco Personnel Pte Ltd

Adecco Personnel Pte Ltd company logo

The Opportunity

  • Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
  • They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

  • Provide level 1 and level 2 application support (technical and functional) to a portfolio of counterpart credit risk applications.
  • Analyze and manage incidents/problems/requests coming from users
  • Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
  • Supervise and monitor daily and monthly chains and handle user request by working
  • closely with project, infrastructure and production teams
  • Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
  • Handle some automation and development to improve support activity
  • Prepare and maintain support documentation
  • Maintain programmable code outlined in technical instructions and specifications for software applications.


Job Qualification

Mandatory

  • Candidates should have 3+ years’ experience in application support in a large organization.
  • Exposure to Capital Markets applications
  • Exposure to Counterparty Credit Risk applications
  • Strong knowledge in Sybase, Unix, Shell scripting, Perl and Control-M
  • Good knowledge Microsoft Office
  • Good knowledge in Control-M
  • Knowledge in Financial products (Treasury, FX, Credit, IRD…) is an advantage
  • Careful observance of standards and processes
  • Excellent communication and interpersonal skills
  • Strong analytical or troubleshooting skills
  • Ability to work well under pressure
  • Autonomous, self-motivated and excellent team player
  • Strong perseverance and diligence towards attaining goals and effective time management
  • Self-starter and ambitious

Good to have

  • ITIL Experience
  • French speaking capability is an advantage
  • Exposure to Market Risk and Compliance domains is an advantage

Education Requirements

At least a Bachelor’s degree in any of these faculties:

  • Computer Science
  • Information Technology
  • Programming & Systems Analysis
  • Science (Computer Studies)

Shift Timings:

  • Shift is required as per standard


Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918| Personnel Registration No. R2096241

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