The Client Management Specialist is the sole point of contact representing the organisation in managing the assigned Principal Accounts by providing post-sales support and / or performing warehouse / operational tasks in fulfilling customer needs. The incumbent has to establish good rapport, both externally with principals and internally amongst co-workers, and support the Key Account Executive on all aspects of managing the group of accounts.
· Manage the key operational activities pertaining to the day-to-day operations of the defined Principal Accounts.
· Ensure that all reports and material master data are up to date and in order.
· Map out process flow and work instructions pertaining to business nature of the key account.
· Manage feedback logs and manage escalation cases with CAPA recommendations to Key Account Executive.
· Conversant with Warehousing, Inventory, Inbound, Outbound and Customer defined work process and handling requirements.
· Adhere to procedures in compliance with Good Distribution Practice for Medical Devices (GDPMDS).
· Ensure work processes are complaint with safety and regulatory requirements.
· Ensure that receipt, storage, dispatch and retrieval of supplies are in accordance to company’s Standard Operating Procedures.
· Ensure compliance to work instructions and company’s Standard Operating Procedures.
· Undertake any other reasonable duties at the request of the reporting manager / executive.
· Take the lead in the efficient running of daily operations.
· Drive initiatives for improving inventory accuracy.
· Support the inventory control function within the organisation through inventory cycle counting with system and physical location audits.
· Assist the development of process improvements, system enhancements and special projects that will improve the overall service performance and profitability of the Organization’s business.
· Ensure that all internal and externally defined Key Performance Indicators are met.
Required Skills
· Service-oriented and possess pleasant disposition
· Strong team-player, with ability to work independently
· Possess sense of urgency and able to work in fast-paced environment
· Good spoken and written communication skills
· Good interpersonal skills
· Systematic, meticulous with strong problem solving skills
· Possess good initiative, with desire for continuous learning
