DreamUs Group was created with a vision to bring serious happiness to children and families. We believe in the magical power of play to unleash creativity, build confidence and bring people together.
We take pride in offering high-quality, themed indoor activity centers designed to bring lasting memories among loved ones. Our indoor playgrounds are each unique in their own way suitable for the young and the young at heart.
As a leading provider of experience-based play facilities in Singapore, we provide unique interactive play experiences through:
- SuperPark in Suntec City Mall
- Pororo Park Singapore in Marina Square
- Tayo Station in Downtown East
- Petite Tayo KidsClub in Kallang Wave Mall
JOB RESPONSIBILITIES
- Be customer centric with internal and external guests via all communication channels.
- Agility to handle services and requests effectively & efficiently.
- Up-to-date with park information of events/activities to provide accurate information in a timely
- manner.
- Contribute to achieve individual and team KPIs (parties, memberships, promotions)
- All other responsibilities that may be assigned from time to time.
- Addressing to guest enquiries and provide follow ups to ensure that requests have been met satisfactorily via calls or emails.
- Providing relevant information to guests regarding promotions, birthday parties/camps.
- Assisting in any issues such as ticket reschedules or refunds/cancellation of tickets.
JOB REQUIREMENTS
- Minimally GCE ‘O’ Level, Nitec or higher.
- Customer centric attitude and work well under pressure.
- Compose in handling complaints.
- Ability to multi-task and comfortable with applications and technology.
- Excellent telephone etiquette.
- Effective communication skills, both verbal and written.
- Rotational shifts including public holidays and weekends.
- High collaboration and adaptable to changes in a dynamic environment.
