Responsibilities
1. Track, analyse and conduct troubleshooting via online and offline channels. Come up with optimization strategies and tactics.
2. Actively participate in planning and building our Quality System (QS).
3. Communicate with users to identify needs and expectations. Collaborate with product management, R&D and service teams to meet customer requirements.
4. Ensure standardization of service quality by providing supporting data.
5. Take holistic approach to optimize established technical support mechanism as well as our QS.
Requirements:
1. 3 years+ related working experience.
2. Bachelor’s degree in Computer Science or equivalent.
3. Able to work in fast-pace environment and embrace constant changes and challenges.
4. Good knowledge of networking fundamentals and protocols (eg. TCP/IP, HTTP/HTTPS, etc.).
5. Strong experience in troubleshooting with critical problem-solving skills.
6. Demonstrates strong interpersonal skills and communicate with all levels within the
organization.
7. Related working experience would be highly preferable
8. Candidates will be supporting customers based out of Mainland China.
