Job Description:
- Setting up and maintain the Executive Lounge during breakfast buffet, afternoon tea and evening cocktail hours.
- Ensure that all foods and drinks are properly served while maintaining high standards of cleanliness and sanitation.
- Ensure that the Executive Lounge is properly maintained at all times.
- Report and ownership of lounge’s fixtures, wares to ensure tiptop operating condition.
- Report and follow up on any malfunction equipment.
- Manage sufficient and timely requisition of F&B; administrative; operating equipment/fixtures to ensure the lounge is well stocked at all times.
- Handle guest feedback and requests.
- Maintain good guest relations with all guests at all times.
- Knowledge of the daily VIP and lobby movements and requests.
- Responsible for the Guest Experience.
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Coordinate with Housekeeping to track the readiness of rooms for check-in.Process all types of payment such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Complete designated cashier and closing reports in the computer system.
- Assist the Club Manager in managing and training the team members
Requirement:
- At least 3 years of working experience in Front Office and/or Food & Beverage.
- Possesses Operas System knowledge
- Diploma in hospitality management preferred.
- Good communication and interpersonal skills.
- Possess Valid Basic Food Hygiene Certifications
