- Liaise with sub-contractors, HDB, Town Council, consultant and residents.
- Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.
- Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
- Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
- Roster Management: Assign Site Supervisor to attend joint inspection.
- IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
- IDMS system (E-Appointment): Manage appointments online.
- Notice - Write notice to inform residents of any construction activities.
- Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.
- Generate work schedule for sub-contractors to rectify defects as soon as possible.
- Improvement work - Arrange unit improvement works for residents.
- Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports.
- Guided viewing – Help residents familiar with the areas or facilities around the building.
- Understand BIT and Lock-up inspection before BSC starts.
- Maintain & upkeep of Information Centre & BSC.
- Any ad-hoc duties.
Qualifications:
- Minimum a Diploma or ‘A’ Level with 2 subjects passed
- Possess WSQ Certificate in Service Excellence
- Customer oriented with good communication and interpersonal skills
- Experience in customer relation works and fair construction knowledge would be an advantage
- At least 1 year of experience in a HDB BTO project
- Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)
