- 1 year contract
- Ang Mo Kio
- Mon to Fri: 8.30am to 6pm
- Up to $6,300
Responsibilities:
- Providing normal business hours service support and on standby 24x7 for Incident calls or escalation calls.
- Reviewing, assigning, and supervising all support teams on their roles and responsibilities and align to Authority’s expectation and standards.
- Managing, supervising and improving the workflow and throughput for Data Center operations where necessary.
- Managing/supervising incidents related to the M&E Facility and/or Cloud Operations.
- Reviewing Data Centre IT infrastructure process such as Asset Management, Capacity Management, Configuration Management, Service Fulfilment management, Change management and get endorsement from Authority to implement or update any policy/process/forms of the Data Center.
- Managing and monitoring vendor performance management according to KPI/SLAs for break fix/maintenance/installation of Data Centre IT infrastructure management.
- Reviewing Vendor’s ITIL framework process in both M&E Facility Operations and Cloud Operations’ maintenance, break fix through Change Management, Incident Management, Asset Management, Capacity Management, Service Requests and ensure that all works are well documented and stored accordingly and made available for audit.
- POC for escalation/consultation of incidents from Customer, Vendor, DC Operators and mediate the queries/requests respectively before escalating to Authority.
- Ensuring uptime of DC infrastructure systems on both M&E Facility and Cloud Operations.
- Reviewing/Approving requests (Change/Service) on both M&E Facility and/or Cloud Operations and involved in the weekly CAB.
- Reviewing/Auditing all documentation performed by all support teams (e.g. DC Operators, FM team and other support teams, etc.) and ensure that it is stored in the appropriate location.
- Coordinating and working with all support teams (e.g. FM Team/Cloud Operators/Security Guards/etc.) where necessary.
- Ensuring all the support teams in the Command Center, Security Guards are performing their daily duties diligently and effectively.
- Supervising/managing all support teams (e.g. DC Operators, Security Guards, Cloud Operations Team/etc.) in the Data Center on handling requests according to the agreed Service Level Agreement.
- Performing any other ad-hoc duties given by Supervisor/Authority.
Period:
- 1 year contract
Location:
- Ang Mo Kio
Working Hours:
- Mon to Fri: 8.30am to 6.30pm
Salary:
- Up to $6,300
Requirements:
- Degree in Computer Science, computer Engineering or equivalent, although consideration will be given to experience and certification
- Working experience in a Mission Critical Data Center environment, with knowledge of IT infrastructure that support a Data Centre.
- Working experience in a Cloud environment, with knowledge of Cloud Services lifecycle environment.
- Good analytical skills and ability to work with others such as vendors, subcontractors and fellow team members.
- Project Management skill and preferably with ITIL framework knowledge.
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1549023)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Resource Centre Pte Ltd (EA License Number: 04C3201 )
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
