Guest Services Manager [Up to $3450/AWS/Allowance|5 Days|Orchard] - HJ
Job Info
- Monthly salary: Up to $3450 + AWS + Allowances
- Working day: 5 Working days - 3 shift (Morning, Afternoon, Night shift, 7.30am to 5pm, 1pm to 10.30pm, 1.30pm to 11pm, 10.30pm to 8am)
- Orchard
Job Description
- Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
- Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
- Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
- Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
- Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
- Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
- Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
- Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.
Job Requirement
- Minimum of four years of Front Office experience with at least two years as a Guest Services Manager role in a high-volume hotel environment preferred.
- Able to do shift work, 5 days work week
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RK Recruitment Pte Ltd | EA License No.: 20C0280
Felcia Ang Zhi Yun| EA Personnel No.: R22109905
