about the company
Our client is an innovative technology provider. With a far-reaching international network, they provide payment and digital financial services for individuals and businesses across the world.
about the job
- You are primarily responsible for overseeing both training and quality assurance components
- Providing training for Customer Success Managers and enhancing the skills of other team members to ensure they can also provide impactful training
- Developing a training program to ensure our customer service associates possess the essential skills and knowledge required to provide clients with a superior level of service.
- Regularly observe and assess customer interactions across our diverse teams through phone calls, emails, and chats
- To handle and manage complaints within the APAC region
skills and experience required
- Minimum 2 years of relevant experience
- Demonstrated proficiency in conducting training sessions.
- Background in collaborating with different teams to develop training programs and manuals.
- Previous involvement in quality assurance within a similar position.
- Strong communication and interpersonal skills
- Independent and ability to provide timely resolutions to issues
To apply online please use the 'apply' function
Krystal Kwah (EA: 94C3609/ R22104933)
