Accountabilities
Operations
- Assist with VIP’s arrival
- Manage the concierge counter and all enquires
- Manage calls
- Log all feedback and follow through until case is satisfactorily resolved
- Handle complaints and deploy facilities team support
- Use the Visitor Management System to pre-register guests / visitors
- Book and manage meeting rooms (setup, cleanliness, AV etc.)
- Event coordination
- Generate concierge reports
- Assist and deploy Butler Services
- Assist Helpdesk as and when needed
- Ad hoc tasks that may be assigned as when needed
Reporting
- Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
- Responsible for Call Log reports
- Responsible for Meeting Room reports
- Responsible for Event Reports
- Ensure escalated issues are reported to manager immediately
- Other reports and activities assigned by the manager
Key Result Areas/ Competencies
- Ability to work under pressure efficiently
- Proactive and solution oriented, friendly with assertive and personable nature
- Demonstrate initiative and able to work in a team-based environment with plenty of movement
- Experience in using Microsoft Excel and Word
- Decorous and Diplomatic
Required Qualifications & Experience
- Experience in the service industry
- Able to multitask with good time management skills
- Good relationship building skills
- Strong written and oral communication skills
- Fluent speaking and written English are required
- Minimum High School Diploma
- Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage
- Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude
