Department: Digital Platforms
Work Location: Toa Payoh
Salary: $2,600 to 3,300 (depending to on work experience)
Job Description
Job Scope :
· Monitoring and managing the entire customer service process
• Resolving customer issues brought to our attention in a timely and effective manner
• Creating procedures and policies for effective customer service
• Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
• Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
• Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
• Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
• Ensure that Standard Operating Procedures (SOPs) are kept updated
• Provide administrative support and perform ad-hoc duties as assigned
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R23117785 (Lok Ding Hann)
