ROLES & RESPONSIBILITIES:
Daily climbing gym operations to ensure processes, infrastructure and customer service standards are in place. The areas of responsibilities include (but are not limited to):
- Staff Management in gym operations, including the planning of manpower requirements and management of on-duty staff for gym operations and programs/events
- Counter & Floor Operations as on-duty staff, with a focus on customer service and ensuring safety standards
- Customer Management, being responsible for the gym's service standards, including monitoring and ensuring excellent customer service from gym staff and service recovery protocols
- Basic Facility and Logistics Management, including the upkeeping of cleanliness and serviceability of facilities and equipment for daily gym operations and programs/events.
Preferably Diploma in Business, Sports Science, Sports Education, Outdoor & Adventure Education or similar.
- Preferably Prior experience in climbing, sports / leisure industry, preferably with SNCS Certification (Level 1 or 2)
- Able to do shift work and on weekends & Public Holidays. 5 day work week (4 weekdays and 1 weekend)
