Summary:
- Mon - Sun 8am to 11pm on rostered arrangement
- 9.5hr / day including 1hr break
- 5 days / week (including public holiday)
- Hybrid arrangement by roster
- First 3 months in office for training
- Location: Marina Square
Job Description:
- Handle web-chat queries and inbound calls.
- Respond to customer emails.
- Update and record customer information in CRM.
- Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
- Communicate effectively with clients and intermediaries to ensure a satisfactory resolution of the cases/complaints within a reasonable timeline.
- Provide regular reports on case resolutions to internal stakeholders and external clients.
- Review and enhance work processes with internal and external stakeholders to improve customer experience.
- Work with stakeholders to implement the enhanced work processes.
Requirement:
- Candidates with contact center or PSA experience may apply
Interested candidates kindly click the APPLY NOW button.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application. *We regret to inform that only shortlisted candidates would be notified.*
Gao Shan (Jane)
Registration Number: R23118568
EA License No: 06C2859 (MCI Career Services Pte Ltd)
