Job Description
Assists the Front Office Manager in directing and supervising the activities of the front desk, including information/reception, concierge, bell services, reservations office and business centre. Responsible for welcoming guests and groups to the hotel, attends to guests’ queries, complaints and to interact with guests.
- Ensures a smooth and efficient operation at the Reception in accordance with the objectives and quality standards
- Ensure all duty shifts procedures are being carried out and recorded on shift check list.
- Ensure all reception staff is being briefed during rolls calls and knows special arrivals and the room situation for the day.
- Checks on the general appearance of all front office staff when they are on duty, and conducts spot checks on their performance.
- Ensures that all guests are attended to immediately at the reception desk.
- Ensure the Front Office Manager is kept fully inform of any relevant feedback from the guest and other departments.
- Ensures proper room allocation and checks on the general conditions of the rooms.
- Authorizes room rates, room change, pay outs, rebates, cash advances, acceptance of checks on the basis of established procedures, credit policy, amounts involved and the identity of the guests.
- Ensures the answering services (overseas calls, messages, connecting to correct extensions, correct phraseology) are handled professionally and supervises the cleanliness of the work area and equipment.
Job Requirement
- Diploma in Hotel Management / Tourism Services or equivalent.
- Minimum 3 years of supervisory experience in Hotel Front Office or equivalent.
- Strong leadership and communication skills.
- Possess initiative and the ability to manage multiple tasks at once.
- Energetic, confident and driven with the ability to adapt quickly to changing needs.
- Has the ability to build a strong relationship with guest and hotel.
