Responsibilities :
- Focus on order processing, order fulfillment till delivery in promptly and accurately manner.
- Acknowledge customers' email on queries/feedback/order placement within one working day.
- Follow up with customers to ensure high level satisfaction and determining future requirements.
- Ensure that customer's complaints/feedback are well investigated, resolved, and escalating the complaints/ feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
- Ensure the availability of certificate of analysis/compliance, applying inspection status.
- Prepare, generate, and disseminate customer's reports on timely and accurately manner.
- Collecting and sustaining sales data and database of customer contacts.
- Maintain good filing and retrieval system to ensure easy access of work documents, when needed.
- Recommend management systems improvement measures to the Superior.
- Comply with management systems procedures.
- To follow the company's procedures, safety rules and measures stated in the WSH Risk Assessment.
- Not to engage in any unsafe or negligent act that may endanger yourself or others working around you.
- Use of personal protective equipment provided, to ensure safety while working.
- The responsibilities to participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
- Other duties as assigned.
Requirements:
- Understands the import/export of goods, documentation, AWB or BL
- Customer fronting exposure
- End-to-end order fulfilment (resolve matters for internal/external customer with minimal supervision)
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion
R23112063 | EA License 16C7883
