The F&B Waiter / Waitress is responsible for delivering service and operations excellence. He/She sets the tables, takes orders, and delivers the correct food to the corresponding tables. He/She is able to operate Point of Sales (POS) systems when managing orders. He/She also possesses good communication skills and teamwork spirit to ensure service standards are met. He/She is able to work in a flexible schedule, including weekends, evenings, and public holidays. He/She should have the stamina to stay on his feet for long periods.
Key Responsibilities
- Set up cutlery, crockery and glassware on table
- Operate Point of Sales (POS) Systems when managing beverage order
- Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
- Replace soiled tableware and service items to prepare the table for the next customers
- Provide customers with estimated waiting time by monitoring the guest waiting list
- Escort customers to their allocated, reserved or available seats
- Address customers' queries on food and beverages
- Suggest food and beverages to customers
- Provide go-the-extra-mile service to create a positive customer experience
- Escalate customers' feedback
- Follow the organisation's personal, food and beverage hygiene standards, food waste management Standard Operating Procedures (SOPs)
- Assist in opening, operating and closing of shifts
- Execute daily operational tasks according to staff roster
- Replenish inventory at service stations
Job Requirements
- Candidate must possess at least ‘N’ level education, certificate in F&B Management or equivalent
- Punctual and discipline to ensure good work performance
- Willing to work on weekends and public holidays
- Willing to travel to Sentosa Island (Transport/Shuttle provided)
