Job Scope:
- Management of company’s social media channels (Website, FB, IG, Google reviews, etc)
- Generate recovery follow ups for negative reviews and complaints
- Regular organic posting according to social media calendar, engaging followers, and responding to their enquiries
- Develop strong relationships with cross functional teams to ensure the efficient execution of marketing initiatives
- Assist with measuring the effectiveness and performance of marketing campaigns against KPIs
- Provide analytics, insights, and improvement actions for all digital channels to align with business goals
- Work closely with influencers on marketing campaigns and events, utilising the approved budget
- Assisting on operations by communicating closely with our Operating team on customer pending orders, feedbacks and complaints
- Answering of the Customer hotline, and performing service recovery that is in line with the company's SOP
- Ensures compliance on food quality and hygience, shop outlook, and service standards in accordance with the company's SOP
- Compile and publish CC dept reports by EOD daily (data entry)
- Ensuring smooth trasition of Islandwide orders delivered to customer
- Any ad-hoc tasks as assigned by the reporting manager
Salary:
- ( $4,000 - $4,500)
-Locations: 31, Woodlands Ring Road #07-23 Woodlands Horizon S 737855
Requirements:
- At least 2 years of experience in the relevant role
- Experience working in F&B industry will be advantageous
- A Diploma in marketing and communications is preferred
- Strong in photoshop and premier-pro
- Creative and have good sense in design
- Must know photoshop + Canva
- Self-motivated and able to work in a team
Benefits:
- Staff Entertainment Area
- Profit Sharing
- Hospitalisation and Surgery Insurance
- Good career advancement opportunities
- Annual leave
- Paid medical leave
Interested, please WhatsApp HR: 98889975 / 92978413
