PDS International is a committed Personal Protective Equipment (PPE) Specialist with the mission to empower all businesses with the innovation and knowledge to keep their workplace health and safety in check. We have expanded regionally in SE Asia and we are looking for enthusiastic and dynamic Customer Service Executives to be part of our team.
Job Responsibilities:
- Serving potential and satisfied customers, providing timely responses to requests for information, coordinating orders and delivery.
- Handle incoming calls and queries from customers and ensure that issues, concerns, and/or questions are resolved promptly and thoroughly.
- Build rapport and maintain good relationships with customers through regular after sales service, communication and support.
- Ensure delivery of excellent customer service through timely and accurate processing of orders, close follow up on back orders.
- Provide appropriate product recommendations/alternatives, and update customers promptly on their order status.
Requirements:
- Customer centric with strong focus on service excellence.
- With 2-3 years of relevant work experiences.
- Possess strong working knowledge in order fulfillment: order processing, invoicing and back order tracking, logistics arrangements.
- Able to use Microsoft computer applications (Outlook, Excel and Word).
- Good with numbers and good multi-tasking skills.
