The main responsibilities and tasks of this position are listed as, but not limited to the following:
- To assist the Outlet Manager in the day-to-day operations.
- To achieve team targets, ensure colleagues’ engagement and guests’ satisfaction.
- Assist the Outlet Manager in implementing business plans.
- To ensure efficient and effective F&B operation of the outlet
- Involve in staff control and handling people issues.
- Perform store-level support functions including customer service, maintenance, repair, cleaning, re- stocking scheduling, day-to-day operations, cashiering, loss prevention and back-office support.
- To assist in F&B beverage promotions
- Monitor and assist Outlet Manager on food and beverage menu update.
- Provide training; improve colleagues’ knowledge on food, beverage, and service.
- Ensure that quality standards are met, and service distinctiveness is practiced.
- Promote work environment where employees feel valued, involved, and appreciated.
- Ensure compliance with corporate and hotel operational policies, guidelines, and procedure.
- Participate in meetings on financial, operational, and service.
- Prepare annual outlet’s budget and update monthly forecast with Outlet Manager or F&B Operations Manager
- Ensure revenue is maximized and labor costs and expenses are in control.
- Monitor volume of business and related labor requirement forecast and control.
- Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
- Monitor food quality, portion control, and provide feedback to culinary team.
- Solicit and review customer and group critics on quality and service/product provided.
- Ensure colleagues are effective and well trained and deviation from service procedure is corrected through on the job training.
- Ensure that established control procedures, liquors’ law and regulations are followed.
- To perform any other duties that may be assigned by the Management.
