Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 5000 employees spread across 26 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.
As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.
We're looking for an experienced Application Production Support Analyst to provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific:
- Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
- Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Respond to User Requests, Incidents and follow up on Problems in a timely manner.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
- Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Support Change Management process and application releases.
- Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
- Support IT Security activities e.g. health checks after security patches.
- Support End-of-Day and End-of-Month overnight batch runs.
- Perform and coordinate regular maintenance activities.
- Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
- Analyze and challenge existing support processes to achieve continuous improvement
Key Responsibilities:
1. Incidents resolution & Request Handling.
2. Preventive maintenance.
3. Pro-active actions / measures to limit corrective maintenance activities.
4. Knowledgebase creation & maintenance
Requirements:
- >3+ years exp L2 Application Production Support profiles with banking experience
- Competent level of expertise in ORACLE PL/SQL.
- Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
- Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications
- Experience in supporting Supply Chain and Trade Finance applications.
- Good understanding and experience in ITIL concepts.
- Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
- Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
- ITSM tool: ServiceNow
- Database performance & SQL tuning experience is a plus.
- Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.
