Main Purpose of Job:
We are seeking a dynamic and personable Client Experience Specialist to join our team as Receptionist. As the first point of contact for our esteemed clients and visitors, you will play a pivotal role in shaping their initial perception of our company. Your warm demeanor, impeccable professionalism, and exceptional communication skills will set the tone for a positive client experience from the moment they walk through our doors.
Key Responsibilities of the Job:
- Receiving Visitors with a high level of professionalism by greeting, welcoming, directing and connecting them to the respective parties appropriately.
- Managing room bookings for Client meetings and internal use, including VC set up if needed.
- Arrangement of visitor refreshments and other services as needed.
- Answer incoming calls in a professional timely manner, screening and routing them, as necessary.
- Receive and distribute incoming mail and deliveries.
Facilities Management:
1.Office Expense Management
- Procurement, Inventory and Control Management of General Office, Stationery and Pantry Supplies.
- Sourcing and Management of Suppliers/Vendors for cost effectiveness.
2.Office Services
- Upkeep and Maintenance of Security & Telecom Systems and Office Equipment/Appliances, ensuring they are in good condition to minimize disruptions and downtime.
- Main contact point for Building Management, Cleaning Vendor, General Vendors/Suppliers/Contractors
BCP Support:
- Liaison with respective parties, either local or overseas, to set up meetings as required to maintain the Business Continuity Plan by supporting Department Heads with their planning efforts.
- Managing calendar invites for workshops and trainings etc.
- Training and support with internal systems such as FACT24
- Coordination of the Business Continuity activities for Asia with key stakeholders to ensure the business remains resilient and well prepared in the event of continuity challenges.
Requirement:
- A pleasant personality
- Strong communication, interpersonal skills
- Excellent organisational skills with attention to detail
- Multitasking and time management skills with the ability to prioritize tasks.
- Good initiative and drive with the ability to work independently.
- A Team Player
- Proficiency in Microsoft Office Suite
