Vendor Relations and Operations Analyst
(relevant experience in financial institution )
Vendor Management/Cheque Processing,
Process Improvement
Operational Oversight
Comments for Vendors: 1. Strong sound, analytical and decision making abilities
2. Excellent inter-personal and communication skills in dealing with all levels of staff and external parties
3. Demonstrate critical thinking: ability to suggest improvements and identify risks
4. Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectation
=Cheque Processing Vendor Management
=Service levels performance
=Monthly invoices review
=Change Controls and Special Requests
=Risk and control identification
=Operational issue/incident management
=Audit facilitation
=Business Continuity Planning (BCP)
=Data Loss Prevention (DLP) support
=Control gaps remediation
Responsibilities :
1. Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes
2. Monitor service levels performance against critical measures set in service contract
3. Review monthly invoices billed by vendor
4. Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.
5. Review processes and identify areas for improvement, risk and control.
6. Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.
7. Prepare and facilitate audits by internal, external or regulatory audit functions.
8. Provide operational support to Business Units for new initiatives.
9. Manage Business Continuity Planning (BCP) for outsourced-related matters
10. Support Data Loss Prevention ( DLP ) implementations in the outsourced area
11. Perform and support site visits with site visit SMEs and control functions
12. Ensure control gaps are addressed with timely and appropriate action plans by the vendor
