Responsibilities:
- Technology Service Design - This role works closely, in a 24/7 operations and coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for fraudulent activities
- Assist with developing and implementing Fraud Risk Management Framework and all associated policies and procedures (including risk metrics/ monitors)
- Ensure they are effectively embedded Follow up and analyze abnormal transactions activity on customers' account.
- Manage customer's expectation and explain to customer on suspected scam activities.
- Coordinate and support detection, investigation and mitigation.
- Understand when to escalate events and to whom
- Be responsible for incident triage, response and escalation
- Be responsible for both reactive and proactive security investigations
- Assist in statistics collation on the various scams reported to the organisation to submit for monthly management reporting and any others task and assignment by the line manager & management
Requirement:
- Has strong analytical skill and well verse in Microsoft Office
- Willingness to learn on the job
Shift timing
- 4pm - 1am
- 12am - 9am
- *Night shift allowance are included
