Job Description
This role works closely, in a 24/7 operations and coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for fraudulent activities Assist with developing and implementing Fraud Risk Management Framework and all associated policies and procedures (including risk metrics/ monitors) and ensure they are effectively embedded Follow up and analyze abnormal transactions activity on customers' account. Manage customer's expectation and explain to customer on suspected scam activities.
Coordinate and support detection, investigation and mitigation. Understand when to escalate events and to whom Be responsible for incident triage, response and escalation Be responsible for both reactive and proactive security investigations Assist in statistics collation on the various scams reported to the organisation to submit for monthly management reporting and any others task and assignment by the line manager & management.
Has strong analytical skill and well verse in Microsoft Office - Willingness to learn on the job.
The role involves shifts.
· 4pm-1am
· 12midnight-9am
