Responsibilities
- Supervisory and escalation level of Sea Freight operations within Rhenus Logistics office in Singapore.
- Ensure that the relevant Ocean Operations Department performs their duties in accordance with the SOP and KPI’s set.
- Monitor and ensure that individual KPI’s are met.
- Escalation Level in terms of:
- Unsolved/unclear issues relating to HB/L verification and shipment related disputes
- Adherence of customer’s requirements/ SOP
- Coordination with carriers and co-loaders at local level in terms of issues (and Department Head for the final acceptance of exempted/ restricted commodities or countries)
- Issues during on-carriage, such as add on of CRM contacts in time and/or disagreement between customer and sub-contractor
- Highlighting recurring system issues and change requests in coordination with next tier level
- Clarification and investigation as a supporting role to Accounting in terms of late settlement of payment to vendors and by customers due to operational issues
- Management of special requirements, such as provision of local charges in terms of OOG, DG, Reefer to local sales and overseas offices
- Workload optimization for the team
- Assignment of new business to Ocean Operation’s team
- Financial decisions up to a certain amount
- Coordination and escalation meetings with shipping lines regarding performance analysis
- Management support as instructed by and in the absence of the next tier level.
Requirement
- Minimum diploma in Logistics/ Transport Management/ Supply Chain or equivalent.
- Minimum 5-year experience in similar position.
- Extensive knowledge of local and international freight services and customs policies.
- Familiar with industry standard programs and able to operate standard systems relevant to the position.
- Data analytical mindset is a must.
- Highly motivated to learn new processes, receive feedbacks, support the team and work independently.
- Experience in special shipment handlings: reefer, DG, contract/ project logistic, etc is advantageous.
- Strong ability to work with stakeholders at all levels of the business and customers.
- Minimum diploma in Logistics/ Transport Management/ Supply Chain or equivalent.
- Minimum 5-year experience in similar position.
