Customer Coordination
- Customer Support: Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing timely resolutions.
Maintain a positive and professional rapport with clients, fostering long-term relationships.
- Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery of products.
Collaborate with internal teams to coordinate order fulfillment and logistics.
- Communication and Coordination: Effectively communicate product information, promotions, and updates to customers.
Collaborate with Sales, Marketing, and Logistics teams to ensure streamlined operations.
- Issue Resolution:Identify and resolve customer issues promptly, ensuring a high level of customer satisfaction.
Escalate complex issues to the appropriate departments for resolution.
- Documentation and Reporting: Maintain accurate and up-to-date customer records, order details, and service-related documentation.
Generate reports on customer interactions, feedback, and order statuses.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with CRM software and order processing systems.
Benefits:
- Competitive salary
- Health and wellness programs
- Opportunities for professional development
- Collaborative and dynamic work environment
If you are passionate about customer service, thrive in a fast-paced environment, and are eager to contribute to Totachi's success, we invite you to apply for the Customer Service Coordinator position. Join us in delivering excellence to our customers!
