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Jobs in Singapore   »   Jobs in Singapore   »   Infrastructure Engineer-CAT1
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Infrastructure Engineer-CAT1

Idc Technologies (singapore) Pte. Ltd.

Idc Technologies (singapore) Pte. Ltd. company logo

Infrastructure Engineer

The M365 Messaging Engineer is responsible for managing the day-to-day operations of Microsoft 365 within the Client’s organization. He/She works with a team of engineers on the operation of the M365 systems, responsible for the maintenance, monitoring and troubleshooting of M365 systems ensuring operational high availability.


Mandatory skillset: Possess strong technical experience (i.e., hands-on in M365 configuration and implementation).


• Work with the Team Lead and the group of M365 engineers to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate, Microsoft Co-pilot among others to improve ways of working in the organization.

• Perform daily health checks of M365 using various type of devices such as BYOD, PED devices.

• Provide technical user support for incidents escalated from the helpdesk and resolve system/application issues.

• Provide technical answers & advice to technical queries escalated from the helpdesk or users.

• Work within the M365 team to learn, discover and equip with the latest M365 service offerings & product knowledge.

• Explore ways to adopt or adapt Microsoft’s new M365 offerings, such as the Power Platform, based on Client’s business requirements.

• Keen to explore M365 services/offerings by setting up and test the new services in the Client’s test M365 Tenant environment.

• Provide operational support and troubleshooting of the main Microsoft Exchange Online, Teams Online Messaging Infrastructures

• Support Directory synchronization support between on-premise AD and Microsoft Entra

• Provide Mobile Device Management (MDM) & Mobile Application Management (MAM) Support

• Act on M365 service outages by keeping the Client informed and ensuring optimal SLA results.

• Work with other technical teams including Client’s network & Firewall team, as necessary, to ensure a secure, optimal connectivities to M365 Cloud

• Creating and maintaining clear and concise technical documentation

• Proficiency in Microsoft 365 administration

• Up to date knowledge of the Microsoft 365 ecosystem

• Ability to configure Microsoft 365 to manage processes and configurations to Client’s requirements.

• Able to present M365 complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.

• Able to work in a team.

• Strong problem-solving, critical thinking, and analytical skills.

• Excellent oral and written communication skills (in English)

A team player and able to work effectively in a group and with Client.

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