Job Description
1. To provide general management support throughout the hotel at all times monitoring guest satisfaction, security, employee activity and handling all guest complaints.
2. To conduct hotel and rooms inspection on a daily basis and bring up any outstanding matters to the attention of the Department Heads concerned and follow up whenever necessary.
3. Meeting with Front Office Manager daily in order to follow up on any outstanding matters and updating of daily happenings.
4. To perform check-in and check-out for the guests.
5. To attend Rooms inspection with Housekeeping and Engineering teams to ensure top quality accommodation is provided for out esteem guests.
6. To conduct Front Office daily briefing. Be aware of all happenings in the hotel including management decisions, new directives, new rates, etc.
7. To handle issues or guest complaints promptly and efficiently to meet guests' needs as well as the interest of the Hotel. Provide assistance to guest's special requests if possible and record in the DM's Log Entry.
8. To log all activities and happenings in the Hotel including all irregularities and report to Front Office Manager any unusual occurrences such as accidents, theft, etc. Follow up on ongoing dissatisfaction as reported in DM's Log Entry.
9. To handle emergency cases according to the established Standard Operating Procedures, e.g. fire safety, security and medical care, etc when required.
10. To maintain proper recording, handover and takeover of DM float, Per Diem, Foreign Currency deposit and outstanding Lost & Found item (if any).
11. To ensure the night closing procedure is carried out and reports are completed.
12. To make daily rounds of the Hotel premises which include the public and staff areas regularly to increase visibility to guests and employees.
13. To perform duties which may be assigned from time to time.
Requirements
1. Good knowledge of the operations of various sections in the Front Office.
2. Minimum GCE 'O' Level / Certificate in Accomodation Management.
3. Minimum 3 years experience.
4. A self starter, sociable, dynamic, pleasant and is able to motivate and supervise staff.
