Responsibilities:
- Give all local and regional clients with after-sales technical support.
- Provide clients technical guidance and suggestions to address problems
- Oversee the prompt and efficient provision of on-site, phone, email, and other remote technical assistance to customers for all products.
- Establish a clear communication channel within the internal team for issue reporting and follow up closely of the solutions with clients.
- Foster open communication channels with headquarters and subsidiary companies.
- Develop comprehensive training programs for internal teams, tailored to their specific roles and responsibilities.
- Utilize both theoretical and practical training methods to ensure a thorough understanding of product functionalities.
- Collaborate closely with the QA team to define testing procedures and criteria. Ensure that the QA team is well-equipped to perform Factory Acceptance Testing, Interface Factory Acceptance Testing, and Site Testing effectively.
Requirements:
- Must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Engineering or equivalent.
- Minimum 1 - 2 years of quality engineering experience working in manufacturing environment.
- Willing to travel
For interested applicant, kindly send your resume in Word/PDF format include the following in your resume:
- Current Salary
- Expected Salary
- Availability
- Reason for leaving
Thank you for your application and we regret that only shortlisted applicants will be notified.
By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.
EA (18C9514/R23118479)
