PRODUCT AREA
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
JOB DESCRIPTION
As a Technical Account Manager (TAM), you will lead the adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their cloud transformation journey. You will manage the delivery of Professional Services engagements to drive customer adoption of Google Cloud services, such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Google Chrome.
In this role, you will engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will travel domestically and internationally up to 25% of the time, as needed.
Qualifications
JOB RESPONSIBILITIES
- Advocate for customers as an operational partner to overcome issues, understand operational issues that block cloud adoption, and help drive resolutions within Google and our customers’ business.
- Advise customers on best practices, understand customers’ environments to help them achieve outcomes.
- Act on opportunities to reduce customers cost, improve performance, and deliver engaged advantages for their businesses.
MINIMUM QUALIFICATIONS
- Bachelor's degree or equivalent practical experience.
- 3 years of experience interfacing with executive stakeholders, driving technical implementation or transformation programs.
- Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.
PREFERRED QUALIFICATIONS
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
- 5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs.
- Experience supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting.
- Experience in application/workload migration to public cloud providers.
- Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
- Excellent communication, presentation, problem-solving and management skills.
