As a Clinical Excellence and Training Intern, you will play a pivotal role in assessing the quality of our psychological & coaching services (webinars, talks, coaching sessions, clinical sessions, etc.). Your responsibilities will include analyzing feedback from various stakeholders, identifying improvement areas, and implementing systems to improve quality of services.
- Analyze current webinars and in-app sessions to evaluate their quality.
- Solicit and gather feedback from speakers/providers, clients/audiences, and HR representatives/companies.
- Collaborate with cross-functional teams to understand multiple perspectives and incorporate feedback into improvement strategies.
- Monitor and evaluate the quality and satisfaction levels of sessions and webinars.
- Address and respond to provider-related complaints regarding sessions and webinars
- Currently pursuing a degree in Psychology, Counselling, or related discipline
- Strong analytical skills with attention to detail
- Excellent data analysis capabilities, with a keen eye for identifying trends and patterns
- Exceptional problem-solving skills and the ability to generate innovative solutions
- Excellent communication and interpersonal skills to effectively collaborate with various stakeholders
- Fluent in other APAC language is a plus
