Description
You will be part of a team in a security firm specializing in supplying the latest security surveillance systems to the Asia Pacific region. Our client has gained a remarkable reputation for their high-performance equipment and comprehensive after-sales technical services.
As a Network Technician, you will be responsible for the following :-
- Be a part of Network Maintenance standby duty rotation that is assigned by the Team Lead.
- Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality.
- Provide 1st Level on-site Network Support to end-users.
- Attend to daily customers' issues reported when not on standby.
- Perform routine tasks to ensure the network's stability and prevent potential issues.
- Identify and resolve issues related to network.
- Manage the allocation of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices on the network.
- Apply software updates or patches to network devices and systems.
- Minimum Diploma Grad with Module in IT and has fundamental knowledge in Network.
- Communicates well and has good interpersonal skills.
- Capable to understanding and implement procedures and instructions given in operations manual.
- A strong team player with the ability to collaborate and willingness to support others.
- Have strong communications skills and ability to resolve issues or inquiries effectively.
- Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours.) & 2nd Shift (20:00 - 08:00 hours).
- The successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.
- You will be trained to install, monitor, and troubleshoot network equipment.
- Shift Allowance
- Performance Bonus
