The Opportunity
We, at Flywire, are seeking a Client Success Manager, Travel who will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution.
- Building and maintaining strong relationships and communication within key business client accounts
- Creating the ideal strategy for each business client to maximize money moved and increasing revenue through up-selling
- Providing clients with analytics and additional reporting mechanisms through a quarterly/bi-annual business review
- Working with existing business team to build out standard methodologies for client on-boarding
- Strategic Consultation- Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy.
- Provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
- Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company
- Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.
