You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Functional Description
At American Express we are focused on providing the best customer experience everyday through a differentiated set of products and services. We are looking for a senior researcher and developer at director level in the field of Artificial Intelligence (AI) and Machine Learning (ML) with focus on developing enterprise-grade data science capabilities in natural language processing (NLP) and conversational AI to support emerging use cases on enterprise-wide level, in close partnership with Technology, Marketing, Servicing and Risk organizations.
We are looking for candidates who have strong expertise and in-depth knowledge in NLP, extensive experience conducting innovative research in NLP and unstructured data domain, as well as a proven track record of developing innovative machine learning solutions to deliver exceptional customer experiences and incremental business values.
Responsibilities
- Conduct original research in machine learning and NLP domain with aim to develop enterprise-grade NLP capabilities to solve impactful business problems
- Identify opportunities on enterprise level to transform business processes and practices with innovative NLP capabilities
- Build strong partnership with multiple stakeholders across the Blue Box to revolutionize NLP capabilities for diversified use cases (marketing, risk and servicing)
- Uplift the innovation and cutting-edge R&D in unstructured data modeling, one of the most dynamic and fast-growing area in today’s AI community
Qualifications
- Masters/PhDs in a quantitative field (Computer Science, Statistics, Mathematics, Physics, Operation Research and etc.)
- 7+ years of hands-on experiences in machine learning modeling, NLP and conversational AI
- Strong expertise and knowledge in cutting-edge deep learning research and its application in NLP domain.
- A strong record of delivering machine learning and/or data products including defining business problems, identifying data strategy, building MVPs, and scaling prototypes to production solutions
- Familiarity and proficiency with agile methods and tools to support project management in a timeline sensitive environment
- Team player with strong communication and leadership skills
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
